1. Overall, how satisfied are you with your representation by Muhaisen & Muhaisen, LLC?

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10

2. Which attorneys primarily worked on your case?

 J.F. Muhaisen Wadi Muhaisen Jonathan Shaw Mark Malone Amanda Becker Cristina Reyes Andrew Schoedel

3. Timeframe in which you were an active client:



4. How did you learn of the firm?

 Professional (legal/financial/health) Friend/Colleague Prior Client of the Firm Internet Search (Lawyers.com, Google, AVVO, Other) Court appointed firm to represent me. Other

Please be more specific, if possible:



5. What was your selection criteria for choosing us as your counsel?

 Location Concentration in certain area of law Recommendation Price Rapport in initial consultation Profile of firm and counsel from website Language Attorneys’ Experience Other

Please be more specific, if possible:



6. Please indicate how well each of the following statements describes your representation by Muhaisen & Muhaisen, LLC. (Please check one box on each line below)?



a. Was qualified and knowledgeable about the law pertaining to my case?

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


b. Listened to me and understood my needs:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


c. Worked closely with me to provide guidance for reaching my goals:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


d. Followed through on their commitments:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


e. Was accessible when needed:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


f. Returned correspondence in a timely manner:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


g. Acted in my best interest:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


h. Provided a knowledgeable point of view on how the courts or juries tend to rule in similar case situations:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


i. Had the ability to plan effectively for litigation/trial or an alternative course of resolution (settlement, plea-bargain, etc.):

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


j. Made complex information easier to understand:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10


k. Kept me involved and up to date on the status of my case:

Not at all Satisfied.................Extremely Satisfied

 1 2 3 4 5 6 7 8 9 10

7. Did you feel that the office staff was knowledgeable?

 Yes No

8. Did you feel that the office staff was courteous?

 Yes No

9. Did you feel that the office staff was professional?

 Yes No

10. Did you look at the firm's website?

 Yes No

11. If you did look at the firm's website, what did you find helpful about it?



12. In your opinion, how could the site be made more helpful; were there any items you were looking for that you could not find?



13. What did you feel your counsel did very well? Please be specific about each attorney if you worked with more than one.



14. How do you feel you could have been better served by the Muhaisen & Muhaisen, LLC Law Office?



15. Did Muhaisen & Muhaisen, LLC provide a professional and inviting office?

 Yes No

Which Office did you visit?
 Parker Road Larimer Square Both

16. Did you feel that the fee advance was adequately explained to you and as set forth in the fee agreement?

(If not please fill in your suggestions for improvement below)


17. Were you easily able to understand your bill and the status of your account as set forth on your billing statement?

(If not please fill in your suggestions for improvement below)


18. Did you feel the firm was reasonably priced for the services provided?

(If not please fill in your suggestions for improvement below)


19. How likely would you be to recommend us to a friend or colleague?

Not at all Likely.............................Extremely Likely

 1 2 3 4 5 6 7 8 9 10

Your answers to this survey will remain anonymous. If you would like Muhaisen & Muhaisen, LLC to know these are your comments, please fill in your name.